Terms of Service

You're reserving an ad slot on a shared postcard, printed at the card size shown for your campaign at checkout and mailed by USPS Every Door Direct Mail (EDDM) to every home on selected postal routes. The Neighborhood Pros ("TNP," "we") is a service of Rapid Print Solutions, a Cincinnati-area print shop.

Your slot reservation includes ad design, printing, and mailing for the month(s) you book, plus a QR code printed on your ad and a dashboard that shows its scans, at no extra charge on every ad and every booking length. Each mailing gets its own QR code, so you can see which mailing brought in which scans.

Every price is on the pricing page. You are only committed to the months you choose at checkout. We do not renew your booking automatically. When your booked months end, so does your booking, unless you choose to book again.

USPS sets EDDM postage rates and adjusts them roughly twice per year. The price you see at checkout assumes the USPS rate effective on the day you book.

Postage passthrough clause: If you book a 6-month or 12-month commitment and USPS raises EDDM postage by more than 3% during your term, the increase above 3% is passed through to your remaining unmailed months at the next billing cycle. We will notify you by email before any passthrough takes effect.

Why: a 5% USPS rate hike on a 12-month locked $400 slot eats $50 of your effective spend. We'd rather be honest about that risk than absorb it silently and shrink ad quality elsewhere. Annual prepay customers are subject to the same passthrough only on mail drops still ahead at the time of the rate change. Already-mailed months are never re-billed.

Each postcard carries only one business of each type. For example, there won't be two auto shops, two dentists, or two roofing companies on the same card. Once you book a spot, another business of the same type cannot buy a spot on that postcard and mailing.

When two businesses overlap or are closely related (for example, a handyman whose ad offers electrical work and an electrician), The Neighborhood Pros decides whether both can run on the same card.

This applies to the postcard and mailing you booked only, not to other postcards or other campaigns. If you book 3, 6 or 12 months, your spot is kept for you on each monthly mailing in that market during your booking. That applies to that market only, not to other campaigns or other markets.

We design your ad. You approve the proof in your account before anything prints. Up to two rounds of changes are included. Larger changes after that may be billed at $75 an hour in 15-minute increments, and we'll give you a quote before doing the work.

We only ever print the exact version of your ad that you approved. If we change anything after you approve, the proof comes back to you for a new approval. If you do not approve a proof within 14 days of it being sent, we'll try to reach you twice. We never print artwork you have not approved.

Before press: If your slot has not yet gone to press, you may cancel and receive a full refund less any third-party fees already paid (Stripe processing fees, stock photography licensing) and any design hours we've already spent (billed at $75/hr).

After press: Once the run has been imposed and printed, your slot cannot be refunded, because paper, postage, and press time are spent and not recoverable. If we made a printing error, we reprint and re-mail at our cost.

Multi-month commits: You may pause or cancel future months at any time. Already-mailed months are non-refundable. Months booked but not yet imposed are refunded less the design hours we already spent.

Chargebacks: Stripe charges us a flat fee on disputed transactions ($15) and does not return the original processing fee. If a chargeback is filed and then withdrawn, we will absorb both fees in good faith the first time. Repeated disputes may end the relationship.

You supply: Your business name, your logo (a vector file if you have one), the offer you want to feature, and the web address your QR code should open. If you like, a photo of your work or crew. You confirm you own or have permission to use everything you give us.

We supply: The layout, fonts, and colors, help with the wording of your ad, the QR code itself (which passes through theneighborhoodpros.com so we can count scans for you), the final print file, printing, mail preparation, and delivery of the mailing to USPS.

You confirm that your offer is real, that you're licensed to perform the services advertised, and that your business is independently owned and locally operated. We may refuse or remove an ad if we believe it's misleading, illegal, or breaks USPS mailing rules. If we pull an ad after press, you're refunded for unmailed months.

Every advertiser sees how many times their code was scanned, roughly how many different people scanned it, which cities scans came from, the type of device (iPhone, Android, or computer), and what time of day scans happen. We store a scrambled, one-way version (an SHA-256 hash) of the scanner's IP address and the approximate city it points to. We never store the actual IP address, device fingerprints, or anything that identifies a person. Automated visits (search engines and link previews) are recorded separately and never counted as scans. We do not sell or share scan data.

Direct mail is a way to advertise, not a guarantee of sales. How many people respond depends on your offer, your industry, your service, the time of year, the weather, and many other things outside our control. We'll print and mail what you approve, but we don't guarantee leads or sales.

Our maximum liability for any claim related to a campaign is the amount you paid us for that campaign.

If we change these terms, we'll email customers with active reservations 14 days before the change takes effect. Your existing bookings stay under the terms in effect on the day you booked them.

Email hello@theneighborhoodpros.com. We read every message. The Neighborhood Pros is a service of Rapid Print Solutions, Cincinnati, Ohio.